Securing Your Booking

• A 25% non-refundable booking fee is required to lock in your date.
• Final payment is due 14 business days before your event.
• Payment is via EFT or credit card (2.2% surcharge applies). Cheques aren’t accepted.
• Bookings are only confirmed once payment is received. Late payments may incur a 10% admin fee.

Cancellations & Rescheduling

• Your booking fee is non-refundable.
• Cancelling within 20 business days of your event means 50% of the total fee is payable.
• Rescheduling is subject to availability and may attract additional costs.
• I understand life happens – extenuating circumstances will be considered.

On the Day

• I arrive 1.5 hours early for AV checks and final coordination.
• A detailed run sheet is required before your event.
• Extra time due to delays may incur $100 per hour.

Public Holidays & Travel

• Bookings on public holidays attract a 20% surcharge.
• Travel within 50km of Mulgrave is included. Beyond that, it’s $100 per 50km.
• For interstate or long-distance events, travel and accommodation costs are covered by you.

Event Conduct

• Professionalism and safety come first. Aggressive or abusive behaviour will result in services stopping without refund.
• Please provide accurate event details when booking. Misrepresenting your event (e.g. booking a wedding as a birthday) may lead to cancellation or extra fees.

Refunds

• Full refunds aren’t offered. Partial refunds may be considered in cases like equipment failure on my part.
• Dissatisfaction with services does not entitle a refund, but I always welcome your feedback to improve.

Media & Privacy

• Photos and videos taken at your event may be used for my social media or promotions unless you let me know at least two business days prior.
• Your personal information stays confidential and is only shared with vendors directly involved in your event.